In the community

Whilst passionate about providing support and assistance on all legal matters, we also recognise our responsibility to the wider community. 

We at Poole Alcock feel very privileged to have taken part in many community activities, such as forestry work at Delamere forest; holding a free legal drop-in centre at the Crossville Club in Crewe and a Mount Snowdon trek to raise money for charity. 

Corporate social responsibility 

Corporate and Social Responsibility (CSR) is about managing our business in a way which supports our clients, staff and the local community, whilst minimising the negative economic, environmental and social impacts of what we do. These goals are enshrined in the firm’s mission statement, namely

“Poole Alcock is committed to achieving and maintaining : 

  • High standards of client care and customer satisfaction;
  • Providing advice and representation to its clients of a high standard;
  • A diverse business which meets the legal needs of its clients;
  • A reputation within Cheshire as a main provider of quality professional legal services;
  • A fulfilling, happy and fair place to work; and
  • A transparent management process which involves all of its people and works towards a profitable and successful future”. 

The firm recognises that its success has been built upon the local people who work within the organisation together with its reputation within the local communities in Cheshire. That being the case, the way in which the firm interacts with its people, clients and the local community at large are key ingredients in the future prosperity of Poole Alcock.

In that sense CSR is, firstly, an integral part of the firm’s business planning and secondly, an issue which is relevant and important to everyone who works at Poole Alcock.

Who is responsible for CSR?

In short, everyone – but in particular, Anna Burns, who is an associate solicitor based at the Sandbach office. Anna has overall responsibility for this policy, its annual review and the projects implemented to meet our CSR aims.

What do we want to achieve through CSR?

For our clients

We aim to provide a service for our clients that we would want to receive ourselves. We will strive to be professional, efficient and responsible in the services which we provide. We will work towards and maintain practice standards (such as Lexcel and Quality Conveyancing), to help support these aims.

We will listen to our clients and learn from the feedback which they give to us, so that we can improve their experiences of instructing us going forwards.

When we get things wrong, we will apologise and try to put things right for them.

For our staff

We will provide a fair and fulfilling place to work, where all staff will have equal opportunity to advance. We will continue to support training towards professional qualifications through ILEX and trainee solicitor recruitment.

We will promote diversity in all we do and promote mutual respect of people and the ways in which we are different to each other. We will work towards full membership of the Law Society’s Equality Charter.

We will promote and support social and recreational activities for staff within the firm.

For our community

We will view ourselves as having a symbiotic relationship with our community and will take an active role to make a difference. We will make a contribution to our community through:

  • Offering publicly funded work, where practicable;
  • Volunteering in community projects;
  • Supporting local charities and their fund raising activities; and
  • Working towards a reduction in the environmental impact of how we operate through reduction of waste and energy consumption. 

 

What can you do?

All staff are encouraged to get involved. Any suggestions in relation to initiatives which we can undertake will be welcomed.

We welcome any suggestions in relation to initiatives which we can undertake. 

Please contact Anna Burns to discuss any ideas which you have.  

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“Our relationship with Poole Alcock is an important one to St Luke’s Hospice for a few different reasons. For one Poole Alcock and staff have been supportive of St Luke’s as a local charity. Great efforts have been made both Corporately and by the team at Poole Alcock to raise much needed funds for us to care for the people of Mid and South Cheshire.  Just as important to us is the support we have received professionally. We have used Poole Alcock’s legal services to minimise our risk and to help grow our business arm. The staff we have dealt with have been fantastic. We have always been dealt with courteously, professionally and with respect, and with an understanding that the law can be complex for non-professionals to understand.  This professionalism is underpinned by excellent knowledge and coupled together we are left feeling both supported and secure as an organisation….which means we can get on with what we are really here for, supporting and caring for our patients and their families.”

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Poole Alcock is a Limited Liability Partnership and are authorised and regulated by the Solicitors Regulation Authority. Registered in England and Wales at: 238-246 Edleston Road, Crewe, Cheshire, CW2 7EH. Telephone: 01270 256665. LLP registration number 0C310420 Poole Alcock LLP has offices in Alsager (SRA No: 408249)0, Chester (SRA No: 408251), Congleton (SRA No: 408248), Crewe (SRA No: 408247), Nantwich (SRA No: 408250) and Sandbach (SRA No: 408252)A full list of Partners of Poole Alcock LLP is available for inspection at any of our offices. All solicitors are subject to rules and principles of professional conduct. The relevant codes can be found at� http://www.sra.org.uk/home/home.page.